At SeductiveUtopia.com.au, we are committed to ensuring your satisfaction with your purchases. Please read our Returns and Refunds Policy carefully to understand your rights and options.
Faulty Products:
In compliance with Australian Consumer Law, we take responsibility for any damaged or faulty products within the manufacturer’s warranty period. If you encounter any issues with a product, especially battery-related problems, please don’t hesitate to contact us for assistance and clarification.
If it is determined that the product may be faulty, we will guide you through our Return Merchandise Authorization (RMA) process and provide you with the necessary shipping details. Please note that the cost of return shipping to our warehouse will be the customer’s responsibility. However, if a defect is identified, we will cover the shipping cost for the replacement item.
It is important to understand that if the product is found to be in proper working condition and not faulty, you will be required to pay for the return postage.
Our Returns Process:
At Seductive Utopia, we handle returns and process refunds in accordance with the Australian Consumer Protection legislation. To initiate a return or refund, please follow the instructions provided on our website or contact our customer service team for assistance.
Change of Mind:
Due to the intimate nature of the products we sell and for the health and hygiene reasons of all our customers, we are unable to accept returns or provide refunds for change of mind. We prioritize the safety and well-being of our customers and therefore cannot resell these items once they have left our warehouse.
We encourage you to choose your items carefully and ask any questions you may have before making a purchase. Our customer service team is available to provide guidance and answer any inquiries you may have regarding our products.
Contact Us:
If you have any further questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Seductive Utopia is pleasurable and satisfying.
Note: This Returns and Refunds Policy is specific to SeductiveUtopia.com.au. Please refer to our website for the most up-to-date and accurate information.