At SeductiveUtopia.com.au, we want you to be completely satisfied with your purchases. Please read our Returns and Refunds Policy to understand your rights and options.
Faulty Products:
We stand behind the quality of our products. If you receive a damaged or faulty item, we’ll work with you to make it right. In line with Australian Consumer Law, we take responsibility for any defects within the manufacturer’s warranty period.
If you believe your product is faulty:
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Contact Us: Reach out to our customer service team for assistance. We’re happy to answer your questions and help clarify any concerns.
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Return Process: If it’s determined that the product might be faulty, we’ll guide you through our simple Return Merchandise Authorisation (RMA) process and provide you with the necessary shipping details.
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Shipping Costs: You’ll be responsible for the cost of returning the item to our warehouse. However, if the product is confirmed as faulty, we’ll happily cover the shipping cost for the replacement item.
Please Note: If the returned product is found to be in proper working condition, you will be responsible for the return postage costs.
Change of Mind Returns:
Due to the intimate nature of our products and for hygiene reasons, we cannot accept returns or provide refunds for change-of-mind purchases. We appreciate your understanding.
Before You Purchase:
We encourage you to carefully choose your items and ask any questions you may have. Our friendly customer service team is happy to provide guidance and answer your inquiries about our products.
Need Assistance?
If you have any questions or concerns about our Returns & Refunds Policy, please don’t hesitate to contact us. We are here to help you and ensure a positive shopping experience at SeductiveUtopia.com.au.