Welcome to SeductiveUtopia.com.au! These terms and conditions outline the rules and regulations for using our online store. By accessing and using our website, you accept and agree to be bound by these terms and conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please refrain from using our website.
- Products and Pricing:
1.1 Product Descriptions: We strive to provide accurate and detailed descriptions of our products. However, we do not warrant that the descriptions are error-free, complete, or current. If you find any discrepancies or have questions, please contact our customer service team before making a purchase.
1.2 Pricing: All prices displayed on our website are in Australian Dollars (AUD) and are subject to change without notice. We make every effort to ensure that our prices are accurate and up to date. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price.
1.3 Availability: Product availability is subject to change. If an item becomes out of stock after you place an order, we will notify you and provide alternatives or issue a refund for the unavailable item. - Order Acceptance:
2.1 Order Placement: By placing an order on our website, you make an offer to purchase the selected products under these terms and conditions. We reserve the right to accept or decline your order for any reason, including but not limited to stock availability, payment issues, or suspicion of fraudulent activity.
2.2 Order Confirmation: After placing an order, you will receive an order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order; it is only a confirmation of its placement.
2.3 Order Acceptance: Your order is accepted, and a contract is formed when we dispatch the ordered products and send a shipment confirmation email. We reserve the right to cancel or limit quantities of any accepted order without prior notice. - Payments:
3.1 Payment Methods: We accept various payment methods, including credit/debit cards and PayPal. By providing payment information, you represent and warrant that you are authorized to use the selected payment method and that the provided information is accurate and valid.
3.2 Payment Security: We prioritize the security of your payment information and utilize industry-standard encryption technologies to protect it during transmission. However, we cannot guarantee absolute security and shall not be liable for any unauthorized access or breaches of your payment information. - Shipping and Delivery:
4.1 Shipping Policy: We offer shipping within Australia (and worldwide) and provide details of our shipping methods, costs, and estimated delivery times on our website. Please review our Shipping Policy for complete information.
4.2 Delivery Delays: While we strive to deliver your order within the estimated timeframe, unforeseen circumstances or external factors may cause delays. We shall not be held responsible for any delays beyond our control, but we will make reasonable efforts to keep you informed about any significant delays.
4.3 Risk of Loss: The risk of loss or damage to the products passes to you upon delivery. It is your responsibility to inspect the delivered items and report any damages or discrepancies to our customer service team within a reasonable timeframe. - Returns and Refunds:
5.1 Returns Policy: We have a separate Returns and Refunds Policy that outlines the process, eligibility, and conditions for returns and refunds. Please refer to that policy for detailed information on how to initiate a return or request a refund.
5.2 Faulty or Damaged Products: In the event of receiving a faulty or damaged product, please follow the instructions in our Returns and Refunds Policy. We will assess the issue and provide appropriate solutions, such as replacement, repair, or refund, as deemed necessary.
5.3 Change of Mind: Due to the intimate nature of the products we sell, we cannot accept returns or offer refunds for change of mind or hygienic reasons. We prioritize the health and safety of our customers and cannot resell these items. - Intellectual Property:
6.1 Trademarks and Copyrights: All intellectual property rights, including trademarks, logos, images, and content displayed on our website, are the property of Seductive Utopia or its licensors. You are prohibited from using, reproducing, or distributing any of these materials without our prior written consent.
6.2 User-Generated Content: By submitting any user-generated content on our website, such as reviews or comments, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, reproduce, and distribute that content for promotional and marketing purposes. - Privacy and Data Protection:
7.1 Privacy Policy: We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and disclose your data. By using our website, you consent to the practices described in our Privacy Policy.
7.2 Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. - Limitation of Liability:
8.1 Exclusion of Liability: To the maximum extent permitted by law, Seductive Utopia, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use or inability to use our website or the products purchased from it.
8.2 Indemnification: You agree to indemnify, defend, and hold Seductive Utopia harmless from any claims, losses, liabilities, expenses, damages, or costs (including legal fees) resulting from your breach of these terms and conditions or your use of our website. - Governing Law and Jurisdiction:
9.1 Governing Law: These terms and conditions are governed by the laws of Australia. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia. - Modifications:
10.1 Changes to Terms: We reserve the right to modify these terms and conditions at any time without prior notice. The updated version will be effective upon posting on our website. It is your responsibility to review the terms periodically for any changes.
10.2 Continued Use: By continuing to use our website after the changes to these terms and conditions, you accept and agree to be bound by the modified terms.
If you have any questions or concerns regarding these terms and conditions, please contact us at hello@seductiveutopia.com.au or 1300 853 569.